Portfolio Management Lead

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. We all work together to be brilliant for customers every single day.

Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That’s why our Pricers and Underwriters are the best of the best. They reduce risk and predict future events, ensuring our business can continue to grow whilst each consumer gets the best price.

Home Portfolio Management Lead

What you’ll be doing

Our mission is to be a best-in-class function. To be the best of the best, we need exceptional people. Joining our Home P&U Team, who are responsible for setting the prices for home policies, you’ll utilise your previous experience leading a UK home portfolio to ensure we are best-in-class.

You will be leading on portfolio management of home products which includes:

• Being responsible for monitoring our competitiveness and claims performance by customer segment to manage risk of adverse selection and find growth opportunities.
• Monitoring market and claims trends to ensure risks and opportunities are reflected in pricing and underwriting action.
• Reviewing our claims costs by rating factor and customer segment to ensure our risk costs for home policies are accurate.
• Being responsible for underwriting footprint.
• Closely monitoring portfolio performance and working to identify opportunities for continuous improvement.
• Collaborating with the Claims team on claims management, claims fraud, and alignment on emerging underwriting trends.
• Working closely with the pricing and actuarial teams to ensure that home insurance products are priced appropriately and drive profitable growth through competitive footprint expansion via the use of data-centric solutions.
• Ensuring all governance and controls are adhered to, taking accountability for the products compliance.
• Leading, motivating, and inspiring both your direct reports and those within the wider P&U function through your breadth of knowledge and expertise.

What you’ll need

We are keen to meet enthusiastic, passionate, and curious individuals, and are open to hearing from those with specialisms in either pricing or underwriting. Key is your breadth of experience and understanding across both areas.

• Previous experience within UK personal lines insurance, preferably Home.
• Previously managed a portfolio on a segmental basis, with demonstrable experience of making pricing and footprint adjustments as needed and able to demonstrate their impact.
• Experience utilising your technical and analytical underwriting skill and understanding of pricing as you’ll often work in partnership with your pricing colleagues.
• Experience of underwriting, either through direct responsibility or alongside colleagues as part of portfolio management.
• Knowledge and understanding of technical pricing with the ability to interpret predictive models for pricing and forecasting.
• A commercial mentality with the ability to identify risks and opportunities across teams.
• Ability to inspire and engage colleagues to do their best work every day, with a strong external network to bring in best practice and new concepts.

Ways of working

Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. Most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.

What we’ll give you (Band 4)

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model. Our core benefits include:

• 9% employer contributed pension.
• 50% off home, motor, and pet insurance plus free travel insurance and breakdown cover.
• Additional optional Health and Dental insurance.
• Up to 10% bonus.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• 25 days annual leave, increasing each year up to a maximum of 28.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more!

Being Yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.

Together we’re one of a kind.